Automate Customer Support with LicenseSupport 1.0

Pubished February 6th, 2010

Excel Software, a leading supplier of Mac and Windows software protection tools, announces LicenseSupport 1.0 for customer support. Software vendors use LicenseSupport to manage customer licenses for protected applications and documents. With minimal training or technical skills, a customer support person can safely and securely provide an activation code, reset a license, block an activated license before issuing a refund or change the number of allowed activations for a serial number.

LicenseSupport works directly with an application or document protected by QuickLicense, QuickLicense Server, DocProtect or AppProtect. LicenseSupport also connects by Internet to the Safe Activation server. This task-oriented tool prompts the customer support person for the required information and generates a license code to support a customer by phone or email. LicenseSupport stores customer records, maintains an historical log of support activities, provides integrated email support and presents a secure login process.

In addition to direct and Internet based support of protected applications and documents, LicenseSupport documents a simple programming API for the Safe Activation server. A vendor’s web site can securely access support commands to retrieve a Serial Number for a specific product, check the status of a license or view a customer record. The license status of a Serial Number can be changed including suspend, reset, subscriber, used, notify, allowed activations or optional features in the customer’s license can be remotely enabled.

Customer data including custom fields and checkboxes can be edited, searched, imported from comma-separated text, exported or added from a Safe Activation generated email message. By integrating customer data, license commands and historical logs, LicenseSupport can simplify and optimize the support process for a specific customer license based on the Serial Number.

Pricing and Availability:
LicenseSupport 1.0 is $395 (USD) for a Single User License on either Windows (XP, Vista or 7 with 32 or 64 bit processor) or Mac OS X (PPC or Intel). The Site License edition allows any support representative on the vendor’s network to access the license data. The product includes a printed and PDF User Guide. Visit the company web site for demonstration videos, detailed product information and secure online ordering of Excel Software’s protection and license management tools.

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Spell Check for Microsoft Dynamics CRM 4.0

Pubished February 5th, 2010

As a self-install native CRM functionality add-in, Spell Checker for Microsoft Dynamics CRM 4.0 allows businesses using or considering the CRM solution to assure a more professional image. Spell Checker returns its investment quickly at a purchase price of only $10.00 per CRM user and can be purchased at http://mtccrm.com/spell_check.html.

New features include:
1) Check spelling on all fields of CRM simultaneously
2) Spell check only a single Tab for departmental or specific process functions
3) Spell check only a specific field for accuracy of commonly updated text and memo fields
4) Works with Custom CRM entities within unique CRM implementations

Spell Check is a valuable addition for any Microsoft Dynamics CRM user in a professional or customer service environment. . Review literature at: http://www.mtccrm.com/docs/Spell-Checker-Flyer.pdf or http://www.dynamicsexchange.com/CRM-Specifications/SC.aspx.

About MTC:
Management Technology Consulting LLC. is a Microsoft Gold Certified Partner specializing in Microsoft Dynamics CRM /XRM low-cost add-on products and development services for clients around the globe. MTC is a managing partner of the #1 Dynamics CRM community portal DynamicsExchange.com.

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CommVault Cloud-Optimized Simpana Software

Pubished February 1st, 2010

CommVault is now shipping an integrated cloud storage connector for its SimpanaÂŽ software, which will enable customers to move on-premises backup and archive data securely, reliably and transparently into, and out of, private and public cloud storage without complex scripting or the addition of costly, disparate cloud gateway appliances.
CommVault customers looking to reduce internal IT costs now have unprecedented flexibility to tier infrequently accessed backup and archive data from expensive, on-premises disk and tape storage into lower-cost cloud storage.
Only CommVault provides enterprises with a singular platform and unique product architecture to simplify the movement, protection, archiving and eDiscovery of all types of data stored in the cloud, including Oracle and SAP databases, Microsoft Exchange and SharePoint systems as well as virtualized data. With Simpana software, customers can easily deploy embedded data deduplication and encryption modules to further reduce data management costs while securing the delivery and recovery of data stored in the cloud. To help meet compliance and eDiscovery needs, CommVault customers also can add Simpana Search to index data prior to sending it to cloud storage.
Seamless integration with trusted cloud storage providers including Amazon Web Services, Microsoft and Nirvanix extends the unified data and information management capabilities of the Simpana software platform to the cloud. Planned integration with EMC and Iron Mountain currently underway will achieve the same benefits.
The combination of key partner offerings and Simpana software reduces the complexity of moving and managing data in the cloud while also easing top business concerns regarding security, reliability and robust performance.

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Deploy Google Apps with Migration Tools and Services by SADA Systems, Inc.

Pubished January 28th, 2010

SADA Systems, Inc., a leading Google Apps Enterprise partner, has been a key partner in providing migration tools and services for businesses making the switch to Google Apps since 2007. SADA used their experience migrating Google Apps to develop a set of tools and services that facilitate the migration process. Migration tools created by SADA are platform agnostic and may be used with leading email, calendar, and contact management solutions including Groupwise, Lotus Notes, Microsoft Exchange, and any other email platform with access to source data.

Novell GroupwiseŠ
SADA provides custom migration services for mail, calendar, and contacts in Groupwise. SADA works closely with Groupwise clients to ensure a smooth migration. Groupwise migration services and tools from SADA include:

1) SADA works with the client to plan and execute email migration using IMAP.
2) SADA implements a custom tool to migrate personal contacts and calendar events.
3) By making use of OAuth (Open Authorization), SADA can complete the migration of user accounts and data without ever needing access to their passwords.

IBM Lotus NotesŠ and DominoŠ
SADA provideams a migration service for Lotus Notes that makes use of migration tools created specifically for this purpose by Google. SADA works closely with their Lotus Notes migration clients to plan the process of data migration. Our process ensures:

1) Superb data fidelity including all past present and scheduled calendar entries.
2) Rapid completion of the migration process.
3) Clients have the option to manually provision users, or let provisioning run automatically.

Microsoft ExchangeŠ
Google and SADA provide tools and services that make the switch from Exchange to Google Apps nearly seamless for users. Our tools include:

1) Email migration tools and services for the enterprise
2) Migration of a client’s Global Address List (GAL) using a custom tool created by SADA, and Google’s own migration tools.
3) Personal contact and calendar migration through a custom solution that crawls user mailboxes and parses the information before posting the Exchange data it has gathered to Google.

Custom E-mail Migrations
SADA has developed custom server side migration tools for email platforms that are supported under Unix / Linux based environments such as AtMail, IceWarp Merak Mail Server, and Sun Java System Messaging Server/iPlanet, and others. As long as we are able to read the source data via file system access or IMAP our tools quickly and efficiently migrate data to Google Apps.

1)SADA works with the client to plan and execute email migration utilizing custom server side migration tools.

For more information, visit http://www.sadasystems.com

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Virto SharePoint Alert Customizer 2.3.1: Get Notified via Instant Messengers

Pubished January 28th, 2010

Virtosoftware announces a new version of Virto Alert Customizer for Microsoft SharePoint 2007, an effective solution that enhances SharePoint Alert Management System. The new version of the web part allows for sending alerts and reminders via popular instant messengers like Jabber and Miranda.

Virtosoftware presents a new version of one of its major web parts for Microsoft SharePoint – Virto Alert Customizer 2.3.1, a component for customizing the default SharePoint notification system and designing custom alerts and reminders, with a new feature of sending alerts via instant messengers.

Virto Alert Customizer expands functionality of the default SharePoint notification system by offering a wide range of additional alert-related features. The web part allows for fast and convenient creating custom alerts and reminders, designing their view, sending them to SharePoint users by e-mail and SMS, setting up sophisticated alert triggers and scheduling delivering schemes.

The new version of Virto Alert Customizer makes your SharePoint notification system even more powerful allowing for sending alerts and reminders not only by SMS and e-mail but also via instant messengers. Supporting XMPP protocol, the new version of the web part is able to send alerts via Miranda, Jabber, MSN, Gtalk, AOL IM and other popular instant messengers. Installation and setting up procedure is very clear and simple and requires small amount of time. Once XMPP-settings are added to the web part, users start to receive task, project, document or any other notifications.

The new version of Virto Alert Customizer is already available at www.virtosoftware.com. Visit the website for more information about the product and other Microsoft SharePoint web parts by Virtosoftware, trials and demo versions as well as installation and user guides.

Visit: http://www.virtosoftware.com for more details or contact us: sales@virtosoftware.com

About Virtosoftware:
VirtoSoftware designs and builds innovative web parts for MicrosoftÂŽ SharePointÂŽ 2007 and 2010. It’s compiled using the best Ajax and Silverlight technologies. The very first Virto Web Part was released in April, 2009, and the current comprehensive lineup includes calendaring, alerting, collaboration, workflow and administration capabilities for SharePoint users.

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Loqu8 at Microsoft SocialFest

Pubished January 27th, 2010

Loqu8 has been invited to the first SharePoint 2010 SocialFest at Microsoft’s Silicon Valley Campus during the week of January 25, 2010.

“Loqu8 is excited about this opportunity to compete with the most innovative Enterprise 2.0 companies at SocialFest,” announced Dr. Tim Uy, President and CEO of Loqu8. “This event will give us the opportunity to integrate our iNtuition knowledge management engine with Microsoft’s SharePoint 2010 to provide instant access to information through a pop-up window.”

Loqu8 Prelude: The Power of Instant Information
Last year’s version of Prelude made traditional command line search obsolete by delivering instant visual search to a wide variety of applications, include websites and Microsoft Office. The latest iteration of Prelude will integrate support for enterprise collaboration platforms. No more typing or copy-and-paste keystroke maneuvers. By harnessing the power of SharePoint 2010, Microsoft’s newest business collaboration platform for the enterprise and the web, Prelude delivers information instantly, in context and at the right time.

Augmented Learning for Enterprises
Loqu8’s on-demand learning model is the culmination of years of research at Caltech and Stanford University in cognitive science and information processing. Touch the screen or point with a mouse to display key information: web search, language translation, images and speech. Powered by Loqu8’s iNtution™ engine, Prelude empowers users with the information to learn quickly, work efficiently and make timely decisions. Suddenly every user becomes a learner. That’s the power of Loqu8’s augmented learning technology.

Visit MicrosoftStartupZone.com for how Microsoft supports entrepreneurs with software, support and visibility and to get more information about Microsoft SharePoint SocialFest and Microsoft BizSpark.
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About Loqu8
Loqu8 is a leader in augmented learning software with over 13,000 users in 22 countries. This user-guided, on-demand learning model is the result of years of research at Stanford University in cognitive science and information processing. The company’s innovative iNtuition™ information management engine uses ultra-fast LiveScan technologies to display information in a pop-up window—all in a fraction of a second.

Loqu8, a privately-held corporation with headquarters in Silicon Valley, is a member of Microsoft’s BizSpark Program and an early-adopter of Windows 7 and Windows Server 2008 R2. For more information, visit www.loqu8.com

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Google Social Search

Pubished January 25th, 2010

Google launched a new service few months ago aimed at increasing search result relevancy to the user called Google Social Search.

When you have set up your Google account. It is necessary to add your contacts, chat buddies, networks, and media sharing or networking sites like Facebook, Twitter, Friendfeed, Flickr, etc. to your public profile so Google can retrieve your contacts through various avenues.

Once you are opted into Social Search and have set up your Google profile and contacts, your Google searches will often include two results at the bottom of the page from members of your social circle. These results will be listed under the header “Results from People in your Social Circle for ___.”

All the information that appears as part of Google Social Search is published publicly on the web, you can find it without Social Search if you really want to. What Google have done is surfaced that content together in one single place to make your results more relevant

You can try it if you have a Google Account at: /www.google.com/experimental

Matt Cutts from the search quality team explains how Google Social Search works YouTube -www.youtube.com/watch?v=BlpTjP6h6Ms

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