Verint Moves Into Financial Services With Workforce Optimization App
Published October 31st, 2007
Analytics software solutions provider Verint is leveraging the workforce optimization capabilities it developed for the call center space so that it can move into other areas. The company, having digested its acquisition of Witness Systems earlier this year, tailored its scheduling, monitoring and performance analysis platform for call center agents to mesh with the front- and back-office needs of the financial services industries. The two apps focus on such processes as order fulfillment, customer administration, billing, claims processing, retail and commercial banking, mortgage banking and transaction processing.
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