CTI Group (Holdings), Inc. (OTCBB:CTIG), an international provider of electronic invoice processing and management (EIM), enterprise communications management software and services solutions, and carrier class VoIP management applications, announces today the grant of a new patent: “Process for Scalable Conversation Recording.”

CTI Group acknowledged the complexity of recording calls in operating networks and with this patent, allows operators to record calls on complex VoIP service provider networks where traffic mirroring and packet sniffing solutions can not work. CTI Group’s call recording technology has been leveraged in integrations with BroadSoft, MetaSwitch, and Natural Convergence, Inc. This integration allows service providers to easily incorporate call recording into their service offerings since the recording feature is already integrated at the switch level.

“With this patent, CTI Group owns the technology for providing call recording on operator oriented VoIP networks. This patent proves that we are able to offer a service that is unique in our market. Our ability to incorporate the recording function into the network itself, sets SmartRecord IP apart from competitive VoIP call recording solutions. Because SmartRecord IP operates “in the cloud”, we are able to reduce operating costs by 75% while still providing carrier class security.” – Sid Rao, Chief Technology Officer, CTI Group, Inc.

About CTI Group
CTI Group (Holdings) Inc. is an international provider of electronic invoice processing and management, enterprise communications management software and services solutions, and carrier class voice over internet protocol (VoIP) management applications. CTI Group’s SmartBill®, SmartRecord® and Proteus® product suites offer a full array of solutions for traffic analysis, post-billing call analysis, customer care and call recording. CTI Group’s products are used by some of the top service providers in North America and the United Kingdom, and play a trusted role in managing telephony costs at major corporations internationally. Headquartered in Indianapolis, CTI Group maintains overseas offices in London and Blackburn, UK. For more information, please visit CTI Group’s website at http://www.ctigroup.com

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Posted: 07|22|09 at 9:12 am. Filed under: News.