iScripts Supportdesk 4.0 is distributed with full source code (like all other iScripts products) that enables users to customize and adapt the software as needed. The latest version has been in development for nearly a year and was released as a public beta in June. The help desk software is available at http://www.iscripts.com/supportdesk

Key features of iScripts Supportdesk 4.0 include an AJAX-based user interface, email piping (with SMTP/POP3 support), a built-in spam blocker, and robust, built-in knowledgebase functionality. A more thorough listing of features is available at http://www.iscripts.com/supportdesk/features.php.

“iScripts Supportdesk 4.0 goes above and beyond in creating opportunities to reduce cost and increase efficiency for customer support departments. With tools like remote desktop sharing and integrated live chat, technicians using the system can begin to understand customer usage patterns and ultimately improve customer service. It translates into real, long-term cost savings in customer service,” said Aji Abraham, founder and CEO of iScripts.com.

Real time desktop sharing, a core component of the iScripts Supportdesk 4.0, is uncommon in help desk software. The functionality helps to reduce issue resolution time significantly, when compared to help desk, live chat or phone support options alone. This help desk is developed with the insight from providing outsourced technical support to millions of hosting customers through it’s sister company http://www.SupportPRO.com

Posted: 08|25|09 at 9:26 am. Filed under: News.