New Free Service to Complement Google Voice
Published August 28th, 2009
AMO announced the launch of their New Generation call center in Coral Gables, FL. State of the art TAS technology and years of experience will drive the unsurpassed answering service to small and medium sized businesses. The purpose being to guide businesses away from traditional “Small Minded” answering services in order to incorporate state of the art technology the TAS industry has yet to promote just ahead of Google Voice’s release.
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To deliver on their promise, AMO has brought in all new expert teams of Management and call center administration; each qualified intensively on their proprietary technology. AMO’s vision of the Call Center of the future is so far reaching that the competition in the industry are calculating the threat, knowing that one day soon they will have to adopt similar methods.
Much more than an Answering Service; AMO has a true Call Center that serves as an extension of your business without volume commitments. “These services don’t exist in the industry today!” exclaims AMO President, Peter Radnai. He continues with saying, “While we do the traditional live answering, and do it well, we are also bringing the advanced scripting solutions and capabilities of a large call center to small businesses at an affordable rate.”
New Generation technology allows AMO agents to operate as a fully equipped helpdesk. Their innovative TAS software provides situational scripting capabilities with step by step templates for operators to follow. These templates will lead them through conducting surveys, placing web based orders, creating support tickets, scheduling or canceling appointments and following scripted Q&A’s. Each service available is completely customized based on the end users needs.
AMO’s aptitude for providing customized applications such as these have helped companies break away from standard marketing techniques and traditions while increasing customer support and revenue. CEO and President of GMOM Marketing Group, Steven Bermeister, enthusiastically shares his experience with AMO’s call center service, “To say I’m thrilled with the service would be an understatement! The custom application AMO has helped us develop to get our calls answered quickly and professionally has dramatically increased our profit margins.” Steven continues with saying, “My only regret is that we struggled with other applications before finding them.”
In a time where small businesses are cutting back, AMO has innovated to create an affordable solution for small businesses to expand their hours of operation and cut costs at the same time. AMO is using technology that has the ability to perfect any business’ daily operations and after hours support; giving small businesses the boost they need to present themselves as a Fortune 500 company.
About AMO
AMO is committed to helping businesses succeed by providing creative cost-effective telephony solutions. AMO provides outsourced voicemail, Virtual PBX, answering services and disaster recovery services to businesses of all sizes throughout the United States.
